Refund policy
■■■■■■■ IMPORTANT — PLEASE READ BEFORE PLACING YOUR ORDER ■■■■■■■
(1) Cancellations
We begin preparing for production immediately after your order is placed.
To avoid affecting the production schedule of other customers:
Under no circumstances, and regardless of the reason, can we accept changes, additions, or cancellations to your order.
Support is available in Japanese only.
If a refund must be issued due to circumstances on the customer’s side, the following will be deducted from the total order amount:
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Specified administrative fee (10% of the total order amount + 500 JPY)
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Actual expenses incurred for product returns and related costs
■ Cases in which we may decline or cancel your order request
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Requests for services we do not provide
(e.g., asking us to issue documents we do not handle) -
If we notify you by email regarding issues with your order and you do not provide an appropriate response
(This may cause delays in production; therefore, we may cancel your order.)
We will notify you by email and cancel your order and payment processing.
(We will not contact you by phone even if the email does not reach you.)
■ Please understand the following before placing an order
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These are not mass-produced or imported tableware products.
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The Estimated Delivery Date is not a guaranteed delivery deadline.
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Because items are shipped as soon as they are completed, we cannot guarantee the delivery timing, nor can we respond to inquiries such as
“When will it arrive?” / “How much longer?”
To prevent delays in production, we do not respond to emails regarding shipping or delivery times.
Please place an order only if you fully agree to these terms.
If the item is intended as a gift, please be especially mindful of these conditions.
Please understand that delivery may be delayed due to unavoidable circumstances.
(2) Product Appearance
The perceived color of the product may vary depending on your monitor or display environment.
Product specifications may be changed without prior notice for improvement purposes.
(3) Delivery
If a package cannot be delivered due to your absence for more than one week
(as counted by the delivery company), it will be returned to us as “Long-term Absence.”
Should reshipment be required, return shipping and related costs must be paid by the customer upon delivery.
Returns / Exchanges
We cannot accept returns or exchanges in the following cases:
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“The item was different from what I imagined.”
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Dissatisfaction with wood grain
(The wood grain is a natural characteristic and cannot be selected.) -
Customer misunderstanding or failure to read the product description
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Not understanding Japanese is not a valid excuse.
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Delivery did not arrive in time for a planned gift date
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Items that have been used (as these are tableware products)
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More than one week has passed since delivery
(One week refers to 7 days including the delivery company’s official delivery completion date) -
Damage caused by customer negligence such as impact, dropping, storing in a refrigerator/freezer, or exposing to direct sunlight
If more than one week has passed and you wish to request repair:
We accept repairs with round-trip shipping paid by the customer.
Repair fees vary depending on the condition (from 5,000 JPY per item).
Please contact us for details.
Receipts
We do not issue paper receipts.
Please use the billing statement issued by your credit card company as your receipt.