Seller:
URAKITA Kobo / Ashitaka Works Co., Ltd.
Representative:
Daisuke Ageishi
In the early days, before it even had a proper name,
I named it “Taru Jokki / Kidaru Jokki.”(Wooden Barrel jug)
The product’s name and design (trademark, design patent, and three-dimensional trademark)
have been officially registered with the Japan Patent Office.
Thank you very much for your support.
Workshop:
5-34-14 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
We kindly ask that you refrain from visiting without a prior appointment.
Head Office:
Boat Daizawa C201
5-33-3 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
Registration Number: T7010901034106
At our workshop, the paper delivery note enclosed with the product (addressed to the customer)
serves as the qualified invoice document.
The delivery note (if the sender’s name is changed, it will be treated as a gift and all prices will be hidden)
contains all required information such as tax rates and registration numbers.
We do not issue documents in any other format. Thank you for your understanding.
Telephone: 03-6338-9222
We do not accept inquiries by phone. Thank you for your understanding.
Email: store@ashitaka-works.com
As items are shipped once completed, we do not provide answers regarding delivery timing.
Sales Price:
Shown on each product page.
Additional Charges:
Shipping fees
Standard domestic shipping within Japan: 1,000 JPY
Free shipping for orders of 15,000 JPY or more
Okinawa Prefecture (regardless of order amount): 2,000 JPY
|
Payment Methods and Timing:
Payment at the time of order or Atobarai (Paidy).
Credit Cards:
Visa, Mastercard, American Express, JCB
|
Digital Wallets:
Apple Pay, Google Pay
|
Atobarai (Paidy) — Split payment in 3, 6, or 12 installments with no handling fee*
Paidy / FamilyMart / 7-Eleven / Lawson / Ministop
About Atobarai (Paidy): https://paidy.com/landing/
About 3, 6, 12 installment payments: https://paidy.com/npay/
No prior registration required, no credit card registration required.
You can make a purchase immediately using only your email address and mobile phone number.
Payment is due by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
Even if you make multiple purchases in one month, payment will be combined into a single payment the following month.
Flow of Use:
1. Select “Atobarai (Paidy)” as the payment method and enter your email address and mobile phone number.
2. Enter the 4-digit code sent via SMS to complete the purchase.
3. Between the 1st and 5th of the following month, you will receive your billing notice by email or SMS.
4. Please complete payment by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
If using direct debit, please register your bank account through the Paidy app or MyPaidy web after completing your purchase.
Handling Fees:
Direct debit: Free
Bank transfer: Fees vary depending on the financial institution
Convenience store payment: Up to 390 JPY (tax included)
Identity Verification:
If you complete identity verification through the Paidy app,
you will be able to use convenient features such as 3, 6, 12 installment payments with no handling fee*,
checking your available limit, and setting a budget to prevent overspending.
Paidy App Download:
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play: https://play.google.com/store/apps/details?id=com.paidy.paidy
*No handling fee for direct debit or bank transfer only
**Available only for purchases of 3,000 JPY or more per transaction
|
Product Delivery Timing:
The “Entry Model” and “Limited Premium Model” cannot be ordered together.
(1) Entry Model:
Orders close at the end of each month → Scheduled shipment at the end of the following month.
(Example: Order placed in January → Shipment at the end of February)
Orders must be received by 11:59 PM on the last day of the month (Tokyo Time, UTC+9)
|
(2) Limited Premium Model:
Orders close at the end of each month → Scheduled shipment approximately 9 months later.
(Example: Order placed in January → Shipment at the end of September)
Orders must be received by 11:59 PM on the last day of the month (Tokyo Time, UTC+9)
|
The above are not guaranteed arrival deadlines.
As items are shipped once completed, delivery timing is not guaranteed and we do not provide answers regarding delivery timing.
We do not respond to inquiries via email or social media regarding timing. (Please use the contact form.)
Shipment may be earlier than expected.
Delivery may be delayed due to unavoidable circumstances. Thank you for your understanding.
For direct shipments as gifts:
Please note that delivery timing cannot be specified.
If timing is important, we recommend having the item delivered to you first before giving it to the recipient.
Please ensure that the shipping address is one where the item can be received.
If delivery attempts fail for one week (as counted by the carrier), the shipment will be treated as “long-term absence” and returned to us.
Any reshipment costs will be charged to you upon delivery.
Delivery Method:
Yamato Transport (within Japan)
We carefully inspect each item before shipping. However, in the event of a packing mistake or initial defect on our part,
we will arrange an exchange after confirming the situation via photos.
As these are handmade products, immediate exchange may not always be possible and additional time may be required.
Please contact us within one week of delivery.
After contacting us, please return the item to us freight collect (cash on delivery).
(We will confirm the situation beforehand via photos. If you send the item freight collect without prior confirmation,
we may later charge you the applicable costs.)
Return Address:
URAKITA Kobo
5-34-14 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
TEL: 03-6338-9222
If the product you purchased is no longer in production and cannot be exchanged, we will provide a substitute item or repair.
For functional issues occurring after one week of delivery (from the 8th day onward),
there is no free repair warranty due to the nature of wooden products.
Paid repair services are available upon request.
To help you enjoy your product for many years,
we can also provide periodic maintenance similar to other wooden products (for example, once every few years).
Please feel free to contact us. (Please send photos first.)
Service Area: Sales are limited to Japan only.
Important Notice: Proxy Shopping Services
Customer Support: As transactions via proxy services are not direct sales with our company, we cannot offer any customer support.
Liability: We are not responsible for any disputes or issues. Please choose a reliable proxy provider at your own discretion and responsibility.
Customer Harassment Policy:
To ensure the safety of our staff, we ask that you refrain from the following actions or similar behaviors when contacting us:
- Threatening, blackmailing, coercive, or intimidating behavior
- Insults or acts that deny personal dignity
- Invasion of privacy
- Demands exceeding the scope of our terms and conditions
- Demands for service beyond normal social standards
- Disruption of operations by ignoring our policies
- Excessive repetition of the same request or complaint resulting in prolonged response or engagement
- Unreasonable demands for apologies or punishment of unrelated parties
- Defamation, slander, or insults on social media or online
If we determine that such behavior has occurred, we may decline to continue responding.
If deemed malicious, we may take appropriate action in cooperation with the police and our legal counsel.
